Terms and Conditions for Southern Cross Cabs

Welcome to Southern Cross Cabs! These Terms and Conditions outline the rules and regulations for the use of our services, including taxi services, pre-booked rides, private car hire, airport transfers, corporate transport solutions, and parcel delivery via taxi. By accessing or using our services, you agree to comply with and be bound by these terms. If you disagree with any part of the terms, please do not use our services.

1. Definitions

• "Our Service" refers to the transportation and delivery solutions provided by Southern Cross Cabs.
• "We", "Us", "Our" refers to Southern Cross Cabs.
• "You", "Your" refers to the user or customer of our services.
• "Driver" refers to the individual operating a Southern Cross Cabs vehicle.
• "Vehicle" refers to any car, taxi, or other transport managed by Southern Cross Cabs.

2. Service Availability and Booking

Our services are available across Melbourne and surrounding areas. While we strive to provide timely services, availability may be affected by factors such as traffic, weather, and demand. Bookings can be made via phone, our website, or other designated booking channels. You are responsible for providing accurate and complete information at the time of booking.

• Pre-booked Rides: For pre-booked services, please ensure you allow sufficient time for your journey, especially for airport transfers. We are not liable for delays caused by external factors beyond our reasonable control.
• On-Demand Services: For on-demand taxi services, waiting times may vary. We will endeavour to dispatch a vehicle as quickly as possible.

3. Pricing and Payments

Fares for our services are determined by distance, time, and service type. Additional charges may apply for tolls, waiting time, cleaning fees, or special requests. All applicable charges will be communicated to you where possible.

• Payment Methods: We accept various payment methods including cash, credit/debit cards, and approved account payments.
• Cancellation Fees: A cancellation fee may apply if a pre-booked service is cancelled without sufficient notice, particularly if a driver has already been dispatched.

4. Passenger Conduct

While using our services, you are expected to conduct yourself respectfully. Disruptive, abusive, or illegal behaviour will not be tolerated. Our drivers reserve the right to refuse service to any individual who poses a risk to safety or demonstrates unacceptable conduct.

• Smoking and consumption of alcohol or illegal substances are strictly prohibited inside our vehicles.
• You are responsible for any damage caused to the vehicle by you or members of your party.
• Children must be appropriately seated and supervised. It is your responsibility to provide suitable child restraints if required.

5. Parcel Delivery Service

Our parcel delivery service is for legal, non-hazardous, and non-perishable items that can be safely transported in a taxi. You must accurately declare the contents and value of any parcel.

• We reserve the right to refuse delivery of any item deemed unsafe, inappropriate, or illegal.
• We are not liable for loss or damage to parcels beyond a specified insurance limit, which can be provided upon request.

6. Lost Property

While our drivers endeavour to check vehicles after each journey, Southern Cross Cabs is not responsible for items left behind in our vehicles. If you believe you have left an item, please contact us as soon as possible with details of your journey. Found items will be held for a reasonable period, after which they may be disposed of.

7. Limitation of Liability

Southern Cross Cabs will not be liable for any losses, damages, or inconvenience that may arise from using our services, except where prohibited by law. This includes, but is not limited to, delays, missed connections, or unforeseen circumstances beyond our control.

8. Intellectual Property

The content, trademarks, and logos associated with Southern Cross Cabs are the exclusive property of Southern Cross Cabs and are protected by applicable intellectual property laws.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or Territory.

10. Changes to Terms

We reserve the right to modify or replace these Terms and Conditions at any time. We will indicate that changes have been made by updating the date at the top of this document (not displayed in this output). Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Address: 147 Flinders Lane, Melbourne, VIC, 3000, Australia
• Phone: +61 3 9876 5432