Privacy Policy for Southern Cross Cabs
Southern Cross Cabs is committed to protecting the privacy of our customers and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our taxi services, pre-booked rides, private car hire, airport transfers, corporate transport solutions, or parcel delivery via taxi.
1. Information We Collect
We may collect various types of information from and about users of our services and our online platform, including:
- Personal Identification Information: Name, address, email address, phone number, and payment information (e.g., credit card details) provided when booking a service or setting up an account.
- Location Information: Precise or approximate location data from your device when you use our services or enable location-based features, necessary for dispatching taxis and providing accurate fare estimates.
- Usage Information: Details of your interactions with our services, such as ride history, booking preferences, frequently visited locations, and details of parcel deliveries.
- Communication Information: Records of communications with us, including customer service inquiries and feedback.
- Device and Technical Information: IP address, device type, operating system, browser type, and unique device identifiers when you access our online platform.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our services, including booking, dispatching, and completing rides and parcel deliveries.
- To process payments and provide receipts.
- To personalize your experience and improve our services, offering tailored features and recommendations.
- To communicate with you about your bookings, service updates, promotional offers, and customer support.
- To ensure the safety and security of our drivers and passengers, and to prevent fraud and misuse of our services.
- To comply with legal obligations and enforce our terms and conditions.
- For internal analytical purposes, research, and service development.
3. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analytics, IT support, and marketing.
- Drivers: Necessary information (e.g., pick-up location, destination, name of passenger) to enable them to provide the requested service.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- For Safety and Security: To protect the rights, property, or safety of Southern Cross Cabs, our customers, or others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Erasure: The right to request the deletion of your personal information, subject to certain exceptions.
- Objection/Restriction: The right to object to or request restriction of our processing of your personal information under certain circumstances.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the contact details provided below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our online platform and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Southern Cross Cabs
147 Flinders Lane
Melbourne, VIC 3000
Australia